All appointments must be booked 48 hours in advance. Acuity will not allow you to book sooner than that 48 hour window. If you need to schedule your appointment for a sooner time within the 48 hour waiting period, please contact the individual healer you need to work with.


As a courtesy to us, we request that you allow at least 24 hours for any cancellations or adjustments to your appointment time. Please note that we do not issue partial or full refunds. You can adjust or cancel your appointments made through Acuity by returning back to your appointment confirmation email and finding the links at the bottom of that email to make the necessary adjustments.

We do understand that emergency situations arise, so please contact the healer you booked with as soon as you can so they can reschedule your appointment and avoid you losing out on funds you've invested in your session.

Sessions begin promptly at the time you select during your booking. It is the client's responsibility to arrive at the designated appointment time. If you think you will be late to your session, please notify us as soon as you are able. Please be aware that running past the designated time frame as stated during booking may not be an option and your appointment may be cut short.


Late arrivals and missed appointments do not get partial or full refunds. Additional appointments aren't scheduled to make-up for time lost during a late arrival—your appointments are your responsibility. Late arrivals to appointments do not guarantee the full length of your session, and your session may be cut short—ending at the original and agreed upon time.

Missed appointments are not automatically refunded and are highly encouraged to reschedule their session or choose another of equal value at a different date since they didn't technically use the money they spent. If you missed your appointment, please contact the healer you scheduled with, with the next date + time you'd like to schedule and we will schedule it for you, allowing you to avoid paying any additional funds.

Two consecutive missed appointments will a result in a loss of your ability to reschedule, no refunds will be issued, and you'll have to submit payment in full once again for any future appointments.


Appointments require payment in full at the time of booking through Acuity.

We accept payments through paypal and credit card. The option to pay by cash is not available at this time.

Partial payments are not available except upon special request. We never want someone who is in need to feel like they are unable to get the help they want + deserve. Your self-care is very valuable to us. If you are unable to pay the full fee for the appointment you wish to book, please contact the healer you wish to work with.


Unfortunately, we do not issue refunds. We run small businesses and there is a lot of time and set-up put into each and every appointment. We consider the money you put towards your appointments an investment in your self-care—and those investments should be honored even if they do not happen as scheduled.

Readings that do not yield your expected results are not reason enough for us to issue a refund. Any reading (spirit, card, or otherwise) you ask for was done so at that specific time, and with us, for a reason—and as such we firmly believe that what you got is exactly what you needed to hear...even if you don't like it. Sometimes spirit hands you the hard pills to swallow.

That being said, we never want our clients to be left unsatisfied! We understand emergency situations arise and life can get in the way. Please contact the healer you originally scheduled with to reschedule your appointment or to get you something comparable worked out. 


Any and all information that our clients share with any of the SFSH healers or is learned through the course of your session(s) is regarded with the utmost importance and confidence. Information is never shared, sold, or published in any manner. 

Any information we collect for you through our booking site is used for our record keeping only and is never used or sold to any person, any site, or other third-parties. 

If at any time a client wishes to see or get a copy of any information we may have recorded or stored during a session, they may request it at


The client understands and acknowledges that Reiki is a hands-on holistic health treatment (or hands-off as requested) to encourage relaxation and healing. Reiki is practiced with the client fully clothed, on a massage table. If at any time the client feels discomfort, the session will be stopped immediately (session can be resumed after problem is addressed). Though sessions are most effective in silence, the client understands that sometimes it may be necessary to voice what they are feeling in order to feel at ease.

Reiki Practitioners do not diagnose conditions, nor do they prescribe substances or perform medical treatment, nor interfere with the treatment of a licensed medical professional. It is recommended that the client visit a licensed physician, or licensed health care professional for any physical or psychological ailment or condition they may have.

By requesting a reading and/or scheduling an appointment with Nancy Hess, Lexi Bruno, or Yamila Castro, you understand, and therefore agree, that Nancy, Lexi, or Yamila are not licensed medical professionals or other licensed professionals (like accountants or lawyers) and cannot provide any medical or legal advice. Any information or advice given to you by Nancy, Lexi, or Yamila is not to be used by you in place of any medical, legal, or treatment/diagnosis plan from qualified and licensed professionals in their respective fields. Any reading and/or scheduled appointment is meant to offer you insight into your personal or spiritual life and in no way constitutes as medical or legal advice as stated above. Nancy, Lexi, or Yamila will not be held liable for any damages resulting in either the use of this site or any reading or scheduled appointment, nor liable for any decisions that you choose to make as a result of any information on this site or through a reading or scheduled appointment including without limitation, actual, incidental and/or consequential damages resulting from any claims resulting from any act or omission, negligence, fraudulent misrepresentation or otherwise, including without limitation, personal injury, death, loss of income, stress (emotional or otherwise), errors or omissions, or otherwise.


Exchanges are excepted under two conditions.

If your item arrives damaged, photos of the packaging and all pieces must be submitted by email to within 3 DAYS of receiving your package. Items do not need to be returned, and a replacement item will be shipped free of charge.

If within the first 10 days, after delivery, your item breaks or is otherwise damaged (accidentally), please submit photos to and a replacement item may be shipped free of charge.


Please allow 3–5 business days for processing. Once shipped most domestic orders take anywhere from 1 to 5 business days to arrive depending on the efficiency of your local postal service.

We do offer International shipping. If your country is not listed in our shipping options please email me for rates.


This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?
We collect information from you when you place an order or enter information on our site.

How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
 To quickly process your transactions.
 To ask for ratings and reviews of services or products
 To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:
Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, It won't affect the user's experience .

Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users.

We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:
 Demographics and Interests Reporting

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at:

According to CalOPPA, we agree to the following:
Users can visit our site anonymously.

Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.

Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:
 On our Privacy Policy Page

Can change your personal information:
 By emailing us
 By logging in to your account

How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?
It's also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
 Within 1 business day

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
 Send information, respond to inquiries, and/or other requests or questions
 Process orders and to send information and updates pertaining to orders.
 Send you additional information related to your product and/or service
 Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:
 Not use false or misleading subjects or email addresses.
 Identify the message as an advertisement in some reasonable way.
 Include the physical address of our business or site headquarters.
 Monitor third-party email marketing services for compliance, if one is used.
 Honor opt-out/unsubscribe requests quickly.
 Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at and we will promptly remove you from ALL correspondence.

Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
1559B Sloat Blvd #457
San Francisco, California 94132

Last Edited on 2018-05-03